At Broken Chain Marketing, we are committed to delivering exceptional strategy, creativity, and results. Every project we undertake is guided by a clear process, aligned deliverables, and a shared vision between our team and yours.

Deposits & Payments

All project deposits are non-refundable. This secures your spot in our workflow and allows us to allocate time, talent, and resources to your brand experience.

We understand that circumstances may shift. In select cases, partial refunds may be considered on a case-by-case basis. However, any strategy documents, creative work, or digital assets produced during the engagement will remain the sole property of Broken Chain Marketing, unless otherwise agreed upon in writing.

Project Fulfillment

Once we begin working together, fulfillment will follow the outlined scope, timeline, and deliverables specified in your proposal or agreement. Clear checkpoints, drafts, and revisions will be built into the process to ensure alignment at every phase.

Your satisfaction is important to us. If at any point you have concerns or need to pause the project, we ask that you communicate with us in writing as soon as possible so we can address it collaboratively.

What We Promise

We don’t just build pretty brands—we craft transformative experiences. Our fulfillment is anchored in strategy, rooted in your brand’s identity, and focused on long-term impact. Whether it’s a one-time project or ongoing support, you can expect transparency, intention, and a deliverable-driven process from start to finish.